Returns & Refund Policy
Last updated: 24 September 2026
This policy explains how Terea Price Dubai handles return, replacement and refund requests for UAE orders. Nothing in this policy limits rights that cannot legally be excluded under applicable UAE consumer-protection law.
Report a Problem
Please inspect your order when it arrives. If an item is incorrect, missing, visibly damaged or defective, contact us as soon as reasonably possible at +971 58 909 0453 or support@tereapricedubai.ae. Include your order number, delivery phone number, a description of the issue and clear photos of the product and packaging.
Return Eligibility
A return may be considered when the product is unopened, unused, in its original sealed packaging and accompanied by proof of purchase. The item must be in resalable condition. Approval is required before any item is sent or brought back.
Items That Cannot Normally Be Returned
Opened tobacco consumables, used products, products with broken seals, items damaged after delivery, and products stored or handled improperly normally cannot be returned for hygiene, safety and product-integrity reasons. Change-of-mind requests for nicotine or tobacco consumables may be restricted where allowed by law.
Incorrect, Damaged or Defective Orders
After verification, we may offer a replacement, store credit or refund as appropriate. We may ask for the affected item and original packaging to be returned. Do not dispose of them until the claim is resolved.
Return Request Process
Contact us before returning anything. If approved, we will provide return or collection instructions. Products sent without approval may be refused or delayed. Our Dubai service point is near Burj Khalifa / Dubai Mall Metro Station, 58A St, Al Wasl, Dubai, UAE; contact us before visiting.
Return Delivery Costs
If we confirm that we supplied an incorrect, damaged or defective product, we will arrange or reimburse reasonable return delivery as appropriate. For an approved return not caused by our error, the customer may be responsible for return delivery charges. Original delivery fees are not normally refundable unless required by law or the complete order was affected by our error.
Refund Timing and Method
Approved refunds are issued to the original payment method where possible. Cash on Delivery refunds may be arranged by an agreed method after verification. Bank or payment-provider processing times are outside our control. We will confirm when the refund has been initiated.
Order Cancellation
Contact us immediately if you need to cancel. We cannot guarantee cancellation after an order has been packed, dispatched or handed to a courier. If delivery has already started, applicable delivery or return costs may be deducted where permitted.
Exchanges
Approved exchanges depend on stock availability. If the requested replacement is unavailable, we may offer an alternative, store credit or refund after discussing the options with you.
Contact
Phone: +971 58 909 0453
Email: support@tereapricedubai.ae
Address: Near Burj Khalifa / Dubai Mall Metro Station, 58A St, Al Wasl, Dubai, UAE
Adult-Only Products
TEREA products contain nicotine, which is addictive, and are intended only for adults of legal age using compatible IQOS ILUMA devices.